We look at exactly why so many sellers are switching in our latest article.
It’s a sentence Curlett Jones hears far more often than anyone would expect. Sometimes it’s said with frustration and others with disbelief. However more often than not, it’s relief after finding Curlett Jones Estates.
“Our estate agents in Liverpool were awful, we wish we’d moved sooner.” – Behind that sentence are stories that follow a familiar pattern. Sellers who trusted an agent with one of the biggest assets they’ll ever own, only to be left chasing calls, questioning fees and wondering why viewings never materialised.
The Silent Treatment Sellers Never Expected
One of the most common complaints we hear isn’t about price, it’s communication. Phones that ring unanswered. Emails that go days without a reply. Messages passed between different negotiators who don’t seem to know the property.
For sellers, this silence is deeply unsettling. When your home is on the market, every enquiry matters. Every viewing counts and every unanswered call feels like a missed opportunity.
At Curlett Jones, we often meet clients who say they felt more like an inconvenience than a customer. That’s not an industry issue, it’s a service issue.
High Fees, Low Effort
Another recurring theme are fees that simply don’t reflect the service delivered. We regularly hear from sellers paying premium commission, only to discover:
- No professional photography
- No floorplans
- Minimal property descriptions
- Listings recycled across portals with no optimisation
- No buyer feedback after viewings
In one case, a seller discovered their property had been live for weeks with mobile phone photos taken on a grey afternoon. No lighting. No staging and no attempt to highlight the home’s strengths.
That’s not marketing, it’s poor estate agency.
When Agents Don’t Understand the Area (or the Buyer)
Liverpool isn’t one market. It’s dozens of micro-markets. Buyers looking in Aigburth aren’t the same buyers looking in Crosby or Southport. Yet many sellers are listed by agents who simply don’t understand local demand. We see properties marketed with generic descriptions that could apply anywhere in the UK. No mention of schools. No transport insight or understanding of who the buyer actually is.
At Curlett Jones, we sell homes by matching them to the right buyer. Not just uploading them to a portal and hoping for the best.
The Turning Point: When Sellers Switch
Most sellers don’t switch agents lightly. It usually happens after weeks, sometimes months of stagnation.
When they come to Curlett Jones, the difference is immediate:
- Clear pricing advice based on real buyer demand
- Professional photography and floorplans as standard
- Proactive buyer matching from our database
- Regular feedback and honest updates
- A team that answers the phone
It’s not complicated. It’s just proper estate agency.
Why Sellers Are Demanding More in 2026
The Liverpool market has matured. Buyers are savvier. Sellers are better informed. And expectations are higher.
In 2026, poor marketing stands out immediately and not in a good way. Sellers want to see and feel the local expertise of an agent who knows their area inside out. They want transparent communication and a team on hand to answer a call when they need it answering most. Then after the property gains the interest it requires, a strong negotiation strategy that works for the sellers, not just to gain a sale.
Agents who actively sell, not just list is where Curlett Jones continues to stand apart.We continue to build our brand across the region and have done this by generating the right interest, the right sales and the right clients.
Thinking of Selling? Get Advice That Actually Helps
If your home has been sitting on the market, or you’re considering selling in Liverpool or surrounding areas, the right advice makes all the difference. Speak to Curlett Jones Estate Agents for honest pricing, professional marketing and a team that takes your sale seriously.
