PRIVACY POLICY

Privacy Policy

Introduction

This Privacy Policy outlines Curlett Jones Estate’s (” we “, ” our ” or ” the Company “) practices with respect to information collected from users who access our website at www.curlettjones.co.uk (” Site “), or otherwise share personal information with us (collectively: ” Users “).

Grounds for data collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter ” Personal Information “) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information Do we collect?

We collect two types of data and information from Users.

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • Personal/Company information: When you contact us via our our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information relating to you and your company (if applicable)

How do we receive information about you?

We receive your Personal Information from various sources:

  • When you voluntarily provide us your personal details when contacting us on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registers (for example, traffic analytics vendors).

How We Use Your Information

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

  • Communicating with you – sending you emails regarding our services, providing you with technical information and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed of our latest updates and services;
  • To market our websites and products (see more under “Marketing”);
  • Conducting statistical and analytical purposes, intended to improve the Site.
  • In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

  • Hosting and operating our Site;
  • Providing you with our services, including providing a personalised display of our Site;
  • Storing and processing such information on our behalf;
  • Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us re-target any of our users;
  • Providing you with marketing offers and promotional materials related to our Site and services;
  • Performing research, technical diagnostics or analytics;

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

User Rights

You may request to:

  • Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
  • Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
  • Request rectification of your personal information that is in our control.
  • Request erasure of your personal information.
  • Object to the processing of personal information by us.
  • Request to restrict processing of your personal information by us.
  • Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

Data Protection Officer

Curlett Jones Estates, 631 Lord Street, Southport, PR9 0AN

hello@curlettjones.co.uk

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A “cookie” is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

  1. ‘session cookies’ which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
  2. ‘persistent cookies ‘ which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
  3. ‘third party cookies’ which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at hello@curlettjones.co.uk.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at hello@curlettjones.co.uk

Last Modified 16.02.2022

Jessica Bates Curlett Jones Estates

Jessica Bates

Lettings and Property Manager – Newcastle

Jessica has worked in the property sector for 6 years specialising in Student and HMO Lettings along with associated Property Management. Jessica heads up the Curlett Jones branch in Newcastle and loves to support the local Newcastle community with all of their property needs. In her spare time, Jessica love to go to the gym and spend time with friends.

Oliver Starr

Sales Negotiator

Oliver has been with Curlett Jones for almost 2 years, developing his skills as an agent and delivering a high quality of service to our clients. He started as our Lettings Negotiator, before transitioning over to our Sales team. He has recently acquired a Level 3 Apprenticeship Diploma in Business Administration, and is set to expand his qualifications further with an ARLA qualification in Property Sales. Oliver says that he has always been “obsessed” with the property market, and takes a great interest in the wide variety of processes involved in buying, selling and investing in property – along with the endless possibilities that can be achieved with an in-depth knowledge of the market. Oliver is passionate about his work, and this can be seen in the level of service that he strives to provide to our clients, exceeding their expectations daily.

Angela McMahon

Branch Manager - Liverpool Office
Head of Sales Progression

Angela has over 15 years of experience working within the property sector dealing with Sales and Letting at a Branch Manager Level and Solicitors as a Conveyancer specialising in Residential Sales. Angela heads our Sales and Lettings Teams to ensure that they deliver a first-class service to all our clients and tenants. Angela loves organisation and working with the team to ensure they are supported.

 

Verity Armitage MARLA

Branch Manager - Southport Office
Head of Property Management

Verity has over 20 years experience in the property industry within all sectors of the business. She relocated from London over 18 months ago where she had been working for a large successful property company called Kinleigh Folkard and Hayward. Verity thrives with the variety and challenges that property management and lettings has to offer, it’s such a fast-paced environment and no one day is the same. She loves working in the Southport property market and is very glad she made the decision to move, it’s a great place to live.

Ben Clensy

Head of Block Management

With a career spanning over a decade in the real estate industry, Ben brings a wealth of experience and expertise to our team as the Head of Block Management. Beginning their journey in property management as a Letting Property Manager, Ben honed their skills in ensuring seamless and successful tenancies before moving on to practicing Property Law specialising in Residential Conveyancing. Ben developed a keen understanding of the intricate legal aspects of property transactions. This diverse background equips Ben with a holistic perspective, making him a valuable leader in the world of Block Management.

Sharron Leitch

Branch Manager - Newcastle Office
Head of Sales and Lettings - North East

Sharron has worked in the Property industry for 18 years specialising in sales and lettings along with branch management. Sharron has worked for several award-winning companies throughout the region and gained respect form clients both old and new along the way. Her ability to go ‘the extra mile’ won her an award – ‘Service with a smile’, for outstanding customer service when nominated through a local radio / newspaper. Sharron enjoys her holidays, visiting as many places as possible and spending time with her family.

Sharon Swales

Accounts Manager

With over 20 year’s experience in Estate agency, Sharon has spent the last 10 years at Gascoigne Halman Estate Agent in Wilmslow, Cheshire working in Property Management looking after properties for landlords in and around the Cheshire area. Recently relocated to the Southport area, Sharon is enjoying finding all the ‘hidden gems’ in and around Southport, with lovely day trips with her husband and family. Having recently become a first time grandma, Sharon enjoys spending this precious time with her new grandson.

Rachel Bridge

Block Property Manager

Rachel has been managing property for over a decade. She specialises in block and property management including Section 20 work, Accounts and Companies House. She says that she loves the variety of property management, as no two days are the same. She cares about all of her residents and loves to provide an outstanding personal service.

Shanice Griffiths

Property Manager - Lettings

Shanice has 10 years of delivering exceptional Customer Service within the travel and tourism industry, however, has recently left that sector due to the impact of COVID19. Shanice loves working for Curlett Jones and is responsible for general maintenance and tenancy agreements on our letting’s portfolio. Shanice says that she loves dealing with our variety of clients and the different day to day tasks she takes part in.

Jenna Watts FARLA

Lettings and Property Manager – Cardiff Office

With over ten years experience in Lettings and Property management, Jenna has worked in both HMO and residential lettings in her career. She holds a Level 4 qualification in Residential Letting and Property Management and is a Fellow grade member of ARLA Propertymark. In her spare time Jenna likes spending time with her daughter, dog walking and running.

Charlie Cannon-Noren

Sales Negotiator

Charlie is new to the property world and has just started his Apprenticeship with Curlett Jones. Charlie loves everything property related and can’t wait to continue his learning journey with the support of his colleagues at Curlett Jones.

Holly Sunter

Lettings Negotiator

Holly has worked in the property industry since the age of 16 where she gained her level 3 business administrator qualification. Holly has experience in both Sales and Lettings which allows her to deliver a rounded high-quality service. Now at Curlett Jones, Holly is carrying on with her lettings negotiator journey and will be offering her professional expertise and knowledge in supporting all clients through the process of finding the right property and tenant. Whether you are a Landlord or a Tenant, Holly can guide and support you through your journey.

Harvey Rothwell

Lettings Negotiator

Harvey is new to the property world and is starting his journey within our apprenticeship programme. Harvey is eager to expand his property skills and knowledge with the support of his Curlett Jones colleagues and can’t wait to continue his journey.

Gill Horn

Property Viewing Specialist

Before joining the Curlett Jones Team, Gill owned her own Estate Agency. Gill has worked with local Estate Agents and has been selling property and managing lettings properties in and around Southport for over 30 years. Gill likes to spend her spare time with her local motorcycle club and is a fan of most music, especially rock music. Hobbies also include yoga, pilates and local history/genealogy. Gill is Southport Born and Bred!

Alan Jones

MNAEA, AARLA
Managing Director

Before co-founding Curlett Jones Estates, Alan was a Conveyancer and Department Legal Trainer for Pannone LLP Solicitors based in Manchester. Alan specialised in guiding and supporting clients through the legalities of Sale and Purchase property transaction. Alan is now transferring his skills and knowledge to the Estate Agency sector and has recently achieved a level 3 qualification. Alan lives in the local area with his family. Alan says that his favourite thing to do in Southport is walking down the pier in the wind and rain – apparently it blows away the cobwebs!

Peter Curlett

Operations Director

Peter is the other half of Curlett Jones Estates. Peter comes from an Event Management Background, being one of the event organisers for Liverpool Capital of Culture 2008 and passionate about customer services. Peter looks after the day to day running of the business. Peter will be supporting Alan and the team in delivering an amazing service and exceeding our client’s expectations. Peter also lives in the local area with his family. Peter says that the thing that makes Southport a great place to live and work are the people. He loves sitting in one of the local Cafés on Lord Street people watching and enjoying a great cup of coffee!

Chloe Foley

Lettings Co-ordinator

Chloe supports the Property Management Team with the day to day maintenance of our managed properties. She loves to deliver a first class service and ensures that both tenants and landlords are kept up to date and that their properties are looked after. Although Chloe is new to the property sector, she has 5 plus years of experience in working for a firm of Solicitors within their Medical Negligence department. In her spare time, Chloe is a mum to her cat Luna and loves going on nature walks.

Chloe Roberts

Property Director

Chloe has worked in the property industry for over 12 years, starting as an apprentice and working her way up over the years to branch management level. Chloe has many years of experience in all aspects of lettings, property management and sales and now uses these skills to oversee both the lettings & sales teams. Chloe utilises her knowledge of both the sales and lettings market to specialise in the selling of investment properties and portfolios, HMO investments and other complexed property transactions. Chloe is currently completing a Level 5 NVQ in Operations Departmental Management and is passionate about providing a high level of service, building strong relationships along the way. Chloe gets the most job satisfaction when customers continue to give repeat business and recommend Curlett Jones to friends and family. In her spare time Chloe enjoys walking her golden retriever puppy Ralphie in Hesketh Park.